Claspgarten FAQs

Yes, Claspgarten clasps are plated with precious metals such as 23K gold, platinum, and others, and are hypoallergenic. We do not use any nickel in the production process, and the lead content in our base materials is below 400ppm. However, in rare cases, some individuals may have sensitivities to precious metals like gold or platinum.

Plating durability depends on several factors including how often the piece is worn, the amount of friction it encounters, and the wearer’s individual skin chemistry. Other contributing factors include:

-Exposure to sweat (especially if acidic or alkaline)

-Contact with lotions, perfumes, or creams

-Wearing during sports, swimming, or showering

-Cleaning with harsh chemicals

To prolong the life of your clasp, we recommend cleaning only with a gentle soap solution and avoiding direct exposure to perfumes, sweat, and cosmetics.

It’s best to avoid wearing your clasps in the shower, while swimming, or during intense physical activity. Moisture, sweat, and friction can shorten the lifespan of the plating.

To keep your clasp looking its best:

Avoid direct contact with perfumes, lotions, and creams

Store jewelry in a dry place when not in use

Gently clean with a mild soap and water solution

Do not use abrasive cleaners or chemicals

Yes! We accept special orders for items not currently in stock or listed on the site. These require a minimum order quantity (MOQ) of 50 units per item and typically take about 6 weeks to manufacture and ship. If you're interested in placing a special order, feel free to contact us to discuss options.

You can apply for a wholesale account by filling out the form at the following link:
👉 Wholesale Account Application

Once your application is approved, you'll be able to log in and view wholesale pricing directly on the site.

Most in-stock items ship within 1–3 business days. Orders with special requests or during peak times may take slightly longer. You’ll receive a tracking number once your package has shipped.

Yes, the minimum order for wholesale customers is $200. Orders must meet or exceed this amount before they can be processed.

Yes, we ship worldwide! Shipping fees and delivery timelines vary depending on your location and the shipping method selected at checkout.

If you need to make a change, please contact us right away. If your order hasn’t been packed or shipped yet, we’ll do our best to accommodate your request.